Married to our patrons and flirting with our vendors
Jessamyn West of
librarian.net: "...basically I think using free and/or open source tools is going to be seen soon enough as the only real alternative. Why pay for 24/7 ref tools when you have things out there that *already* co-browse, chat, log and everything else you'd need. Don't believe the vendor hype...librarians can use in-house or open source stuff much easier than they would think." (chat transcript, 4.12.05)